Introducing the Collection Display: Elevate Your Front-of-House Pickup Experience
The bustling environment of a takeaway or quick-service restaurant calls for clear, seamless communication—especially when it comes to customers and delivery partners retrieving their orders. That’s exactly where our brand-new Collection Display comes in. Placed at the front of the house and visible to customers and third-party delivery couriers, this display ensures a frictionless pickup process. Below, we explore the top takeaways and the benefits of using this innovative solution.
What Is the Collection Display?
Think of the Collection Display as a digital “pickup board” that’s always up-to-date with real-time order statuses. Instead of waiting behind the counter and asking staff if their orders are ready, customers and couriers can check the display to see which orders are currently being prepared and which ones are ready for pickup. This not only helps reduce congestion at your pickup area but also improves transparency, allowing everyone to see exactly where their order stands.
Key Takeaways & Benefits
- Real-Time Visibility for Customers and Couriers
As soon as an order transitions from “To Prepare” to “In Kitchen,”, and then bumped to “Prepared” it’s instantly shown on the Collection Display. Customers and couriers get immediate confirmation that their order is set for pickup, minimizing confusion and preventing unnecessary waiting. - Faster, More Organized Pickups
Gone are the days of staff calling out names or order numbers in a crowded environment. The Collection Display provides a clear visual cue, enabling a self-service style of order retrieval that streamlines high-volume rushes and cuts down on lines. - Boosts Brand Perception
A professional, easy-to-read digital display shows that your business values efficiency and transparency. Whether people are stopping by for a quick takeaway or couriers are collecting orders for delivery, everyone appreciates the modern, structured approach. - Reduces Staff Distractions
Because the Collection Display is front-of-house and updated automatically, your staff can focus on preparing orders rather than fielding constant inquiries. This means fewer interruptions and smoother overall operations during peak hours. - Easy Integration
The Collection Display seamlessly connects to your existing MyOrderBox or MyFoodFast setup. Once enabled, it automatically syncs order statuses without the need for complicated installations or additional software.
How to Get Started
- Enable the Collection Display in your MyOrderBox or MyFoodFast dashboard.
- Choose your hardware setup—a TV or large monitor placed in your customer area is ideal for maximum visibility. Simply connect the display to a device (like a small PC or media stick) that can run a web browser.
- Configure your display settings—choose which order details to show and how you want them arranged.
- Position the screen front-of-house where customers and couriers can easily view it.
- Go live and let your patrons and delivery partners enjoy a more efficient pickup process.
Final Thoughts
The Collection Display is designed to transform the pickup experience from a potentially chaotic process into a sleek, efficient, and customer-friendly one. By providing real-time updates and allowing customers and couriers to know exactly when their orders are ready, you’re enhancing satisfaction while easing the burden on your staff.
Ready to take your front-of-house operations to the next level? Check out the step-by-step guide here and see how simple it is to implement our Collection Display in your location. Whether you choose a TV or another display solution, your customers—and your workflow—will thank you.
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